c# - CRM 2011 update incident when email arrives -

in crm when emails arrive , have tracking token in them automatically set regarding field incident (or whatever relate to)

unfortunately record wall isn't updated info if following case nothing alerts new activity.

i want write plugin on email or incident (or both) updates record wall , creates task follow on email in 3 days.

i'm looking @ sdk , can't see appropriate event in pipe line work out when email is/has regarding field set on arrival in crm.

the crm email creation life-cycle not described in documentation. [shakes fist]

extra things bothering me

i can't seem include reference typed email, post or case (driving me crazy)

testing hard (harder should be)

edit here current code

namespace assembly.plugins { using system; using system.servicemodel; using microsoft.xrm.sdk; using microsoft.xrm.sdk.query;  /// <summary> /// postemaildeliverincoming plugin. /// </summary>     public class postemaildeliverincoming : plugin {     /// <summary>     /// initializes new instance of <see cref="postemaildeliverincoming"/> class.     /// </summary>     public postemaildeliverincoming()         : base(typeof(postemaildeliverincoming))     {         registeredevents.add(new tuple<int, string, string, action<localplugincontext>>(40, "deliverincoming", "email", executepostemaildeliverincoming));          // note : can register more events here if plugin not specific individual entity , message combination.         // may need update registerfile.crmregister plug-in registration file reflect change.     }       protected void executepostemaildeliverincoming(localplugincontext localcontext)     {         if (localcontext == null)         {             throw new argumentnullexception("localcontext");         }          //extract tracing service use in debugging sandboxed plug-ins.         itracingservice tracingservice = localcontext.tracingservice;          // obtain execution context service provider.         ipluginexecutioncontext context = localcontext.pluginexecutioncontext;          // obtain organization service reference.         var service = localcontext.organizationservice;               // inputparameters collection contains data passed in message request.         if (!context.inputparameters.contains("target") || !(context.inputparameters["target"] entity))              return;          // obtain target entity input parmameters.         var target = (entity)context.inputparameters["target"];          // verify target entity represents account.         // if not, plug-in not registered correctly.         if (target.logicalname != "email")             return;          if((string)target["direction"] != "incoming")             return;          if (target["regardingobjectid"] == null)             return;          try         {             // if not case don't care             var incident = service.retrieve("incident", (guid)target["regardingobjectid"], new columnset(true));             if (incident == null)                  return;              var post = new entity("post");              post["regardingobjectid"] = target["regardingobjectid"];              post["source"]=new optionsetvalue(0);             post["text"] = string.format("a new email has arrived.");              // create task in microsoft dynamics crm.             tracingservice.trace("followupplugin: creating post.");             service.create(post);               // create task activity follow account customer in 7 days.              var followup = new entity("task");              followup["subject"] = "follow incoming email.";             followup["description"] = "an email arrived assigned case please follow up.";             followup["scheduledstart"] = datetime.now.adddays(3);             followup["scheduledend"] = datetime.now.adddays(3);             followup["category"] = context.primaryentityname;              // refer email in task activity.             if (context.outputparameters.contains("id"))             {                 var regardingobjectid = new guid(context.outputparameters["id"].tostring());                 followup["regardingobjectid"] = new entityreference("email", regardingobjectid);             }              // create task in microsoft dynamics crm.             tracingservice.trace("followupplugin: creating task activity.");             service.create(followup);         }         catch (faultexception<organizationservicefault> ex)         {             throw new invalidpluginexecutionexception("an error occurred in follupupplugin plug-in.", ex);         }         catch (exception ex)         {             tracingservice.trace("followupplugin: {0}", ex.tostring());             throw;         }     } } } 

i've been fighting exact same issue , came across post. thought i'd post solution (if still need it) , else comes across issue in future.

here's solution arrived at: - using plugin registration tool register new image on appropriate step( stage = "40", messagename = "deliverincoming") - set new image post image - in plugin fetch post image's entity id:

guid emailid = context.postentityimages["postimage"].id; entity emailfromretrieve = localcontext.organizationservice.retrieve(     "email",     emailid,     new microsoft.xrm.sdk.query.columnset(true)); email email = emailfromretrieve.toentity<email>();  if (email.regardingobjectid == null) {     return; }  var regardingobject = email.regardingobjectid; 

hope helps!