mailmerge - CRM 2011 isn't passing values to word for a Mail Merge -


i'm trying mail merge working dynamics crm 2011 when word opens, screen doesn't seem pass on of data.

this when using contact entity , when trying use first , last name simple example.

i have attached screenshot of mappings no data being displayed.

any ideas on cause this?

note: had issue 8 months ago changed managed unmanaged solution , seemed start working, has since stopped working again.

enter image description here

ok simple error on behalf. haven't used mail merge crm before , therefore wasn't aware of send marketing mail field, not set of our contacts, meaning know 1 in list.

so in fact values being passed on along, mail merge excludes people don't have marketing option set true. makes sense!


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